Office Manager Professional Profile

Office Manager Professional Profile
Veronica Hernandez

3206 58th Ter E | Bradenton, Florida

941-350-6715 | [email protected]

Office Manager

Team Leadership – Customer Service – Scheduling – Data Entry


Professional Profile

Ø  Offering exceptional experience entering data, maintaining and organizing files, coordinating with team members, facilitating an inclusive work environment, overseeing scheduling, and leading meetings

Ø  Strong interpersonal communication and leadership skills that were honed over many years of interacting with clients and customers to provide the highest quality service, as well as coordinating with dynamic teams

Ø  Able to comply with all company policies and guidelines while motivating other team members to do the same

Ø  Expertise in a myriad of software such as Office, Oracle EBS, WordPress, SharePoint, and MLS to effectively handle a variety of office duties competently and efficiently in a fast-paced environment

Ø  Operated competently in a fast-paced work environment, successfully completing projects on a weekly basis


University of South Florida, Sarasota – M.B.A. (Expected Graduation May 2019)

University of South Florida, Sarasota – B.S., Business Administration (2012)

 Concentrations – Finance, Management


Key Skills

ü  Quality Assurance, Facilitating Meetings, Scheduling, Spanish & English, Accounts Receivable

ü  Maintaining Filing Systems, Updating Information, Customer/Client Service, Inventory Monitoring

ü  Office Communication, Team Leadership, Coordination with Management, Real Estate Form Prep.

ü  Microsoft Office, Oracle EBS, Banner, Archibus, WordPress, SharePoint, Webcollect, MLS, Data Entry


Career Path

Florida VIP Realty – Administrative Assistant                                                                                2017 – 2018

§  Kept all electronic and paper filing systems fully organized and maintained by updating key information

§  Interacted with clients on a regular basis, talking within them to discuss their unique requirements

§  Facilitated comprehensive client meetings to resolve any concerns by providing outstanding professionalism

§  Ensured that the office inventory was fully stocked by monitoring materials and ordering new supplies

§  Utilized exceptional writing and reviewing skills to accurately and efficiently prepare real estate forms

Tervis – New Item Coordinator/Item Configuration Specialist                                                        2014 – 2017

§  Implemented new resign requests and simultaneously managed extensive weekly projects

§  Generated daily item reports while maintaining master data files and overseeing the creation of finished goods

§  Actively monitored the production of finish goods to maximize final quality and maintain company standards

§  Coordinated production by allocating UPC numbers, bill of materials, and new item routing

§  Improved inter-department cohesion by coordinating communications between departments which aided in accurately verifying information for design launches

§  Carefully analyzed reports to effectively track the status of upcoming launches while leading weekly meetings

§  Generated daily item reports while simultaneously performing critical upkeep on master data files

Capgemini – Accounts Receivable Specialist                                                                                2013 – 2014

§  Successfully managed a large Receivables portfolio by executing duties such as collecting invalid deductions via phone or written communication, and performing account reconciliations

§  Acted as a resource for team members to efficiently resolve any customer concerns or problems that prevented payment, as well as utilizing top-notch research skills to gather all necessary information

§  Boosted customer satisfaction by identifying and negotiating sound payment solutions

§  Quickly learned new systems to analyze customer deductions and supporting documents to determine validity

USF Sarasota-Manatee – University Advancement Assistant                                                       2012 – 2013

§  Collaborated with both the Marketing Director and Specialist to conduct research, and promote/develop events

§  Met all Marketing and Advancement team deadlines for important fundraising events

§  Provided superior organization by updating and managing the USF web calendar and community calendar

§  Increased the University’s profile by utilizing social media skills to create and update engaging materials

§  Scheduled appointments with key clients while meeting the University’s standards of professionalism/integrity

§  Competently prepared packets for presentations to donors during their visits to the University

§  Gained extensively knowledge of data management while working with the University’s database


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