Professional Synopsis Resume

Professional Synopsis Resume

Robert Williams, MBA

Fairfield, CA 94533 (707) 207-5600 [email protected]

Qualifications for Account Manager Operations Manager

Dynamic and Tenacious Leader Committed to Maximizing Bottom-Line Results & Delivering Customer Service Excellence

Multimillion-Dollar Sales │ Account Management │ New Business Development

Customer Service │ Brand Building │ Social Media │ Merchandising │ Public Relations

Team Building │ Training / Development │ Strategic Analysis / Planning │ Trends Tracking

Consulting │ Joint Ventures │ Business Restructuring │ Business Turnaround │ Change Management

Operations Management │ Project Management │ Financial Management │ Cost Accounting │ Compliance

Highly Accomplished Sales, Account & New Business Development Leader who drives companywide growth, builds solid teams, creates targeted initiatives, provides world-class customer service, and cultivates a strong company image with superior quality.  Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results to align with a company’s vision, value, and goals. Ambitious Self-Starter who excels at analyzing customer needs, identifying lucrative opportunities, defining strategies for capturing new business and developing an existing client base, and attaining leverage in competitive markets.  Excellent Communicator who develops profitable alliances among decision-makers and key customers, and who leads sales and business teams by example and with ethics and integrity.

Professional Synopsis

PCC Logistics, Oakland, CA

(2015 – Present)

Sales Account Executive

Capitalize on the opportunity to lead forward-thinking sales and new business development initiatives, including developing client relationships to grow sales via leads generation, solicitation, prospecting, networking, and promotions, as well as quoting opportunities for import / export, out-of-gauge / OD, drayage, trucking, warehouse, and special projects.  Coordinate and disseminate detailed reports for sales activities, forecasts, and quantifiable objective measurements.  Collaborate with Sales Manager and the Customer Service Department to consistently generate business to meet department and / or individual objectives and build strong customer relationships.

Key Accomplishments

Choice Logistics, Santa Clara, CA

(2013 – 2014)

Major Account Manager

Strategically steered new business development initiatives, including developing strong relationships, gaining account stability, and achieving continued growth among a large-scale client base.  Delivered solutions-centric strategies that effectively helped a client’s organization to improve comprehensive global supply chain management activities.

Key Accomplishments

FedEx Services, Daytona Beach, FL

(2002 – 2013)

Account Executive

Utilized broad scope of industry knowledge toward profitably driving sales throughout a 100-square-mile territory to continually meet and / or exceed sales quotas.  Expertly identified, developed, and grew an existing local market customer base, including maintaining regular contact with accounts, conducting face-to-face sales, and performing cold calls.

Robert Williams, MBA

(707) 207-5600 Page Two [email protected]

Professional Synopsis (continued)

FedEx Services, Daytona Beach, FL

(continued)

Key Accomplishments

Roadway Express, Sacramento, CA

(1996 – 2002)

Sales Representative Operations Supervisor

Maximized bottom-line performance by generating new business and increased gross net revenue via targeted account management and new customer prospecting initiatives.  Recruited, trained, mentored, and managed a team of 50+ union employees in continually building and sustaining new and / or repeat business to boost results.  Ensured accurate shipments from inbound vehicles while consistently maintaining accurate documentation.

Key Accomplishments

K-Mart Corporation, San Diego, CA

(1992 – 1996)

District Operations Manager

Spearheaded results-generating district-wide operations with accountability for 14 stores throughout Riverside, San Diego, and Ventura Counties generating up to $22 million in annual sales.  Drove business growth by recruiting, training, mentoring, and managing a customer service-oriented team of 110 sales associates while handling all facets of retail displays, merchandising, cost-effective purchasing, vendor relations, and shipping / receiving, as well as loss prevention.

Key Accomplishments

Education

University of California, Riverside

Master of Business Administration

California State University, San Bernardino

Bachelor of Arts in Business Administration (Finance Minor)

Military Experience

United States Air Force Desert Storm Veteran

1st Lieutenant │ Database Management Officer │ Staff Sergeant │ Resource Management Specialist

Noted for 3 Consecutive Years as “Outstanding Unit” │ Officer Training School │ Operations Management Systems

Excellent Professional References Provided Upon Request

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