Qualifications for Director of Inflight Resume

Qualifications for Director of Inflight Resume

Miguel Rodriguez, MS, PHR, SHRM-CP

Charlotte, NC 28204 (706) 664-7851 [email protected]

Qualifications for Director of Inflight

Flight Service Operations │ Team Building │ Training / Development │ Communications

Strategic Analysis / Planning │ Trends Tracking │ Employee Relations │ Project Management

Coaching / Mentoring │ Workforce Planning │ Performance Review / Feedback │ Key Best Practices

Change Management │ Process Optimization │ Performance Management │ Contract Labor Group Relations

Policy / Procedure Development │ Taskforce / Committee Membership │ Customer Service │ Regulatory Compliance

Highly Accomplished Senior Flight Service Manager and Human Resource Leader who offers proven talent in driving systemwide flight service success while seamlessly communicating among multi-level teams; building, training, mentoring, and managing top-notch staff; and continually promoting a strong brand image that aligns with the company’s vision.  Ambitious Self-Starter who contributes solutions-centric critical thinking for insightful, change-oriented results and who rises above challenges to achieve winning outcomes, including quickly adapting to evolving scenarios.  Bilingual Communicator (Spanish / English) who develops synergistic relationships with senior executives, business teams, and customers, and who leads peers by example and with ethics and integrity.

Career Highlights Include:

Professional Synopsis

American Airlines, Charlotte, NC                                                                                       2013 – Present

Senior Flight Service Manager Market Manager – London

Capitalize on the opportunity to lead forward-thinking flight service operations, including handling training, mentoring, and management of a top-performing team of 200+ flight attendants in exceeding daily goals while observing and engaging with staff onboard during assigned flights.  Spearhead efficient onboarding of new flight attendants, and coach and counsel employees to ensure a thorough understanding of and compliance with company and departmental policies, procedures, and regulations. Objectively handle employee discipline, including taking appropriate corrective action (i.e. dismissals) as required to assure consistently high-quality services. Collaborate with multiple departments, city management, and vendors to produce and deliver all aspects of the flight service product.  Expertly conduct comprehensive internal employee investigations as warranted.

Enterprise │ National │ Alamo Rent A Car, Louisville, KY                                                 2006 – 2009

Manager – Training Human Resource Development

Strategically steered training, development, and management of a results-centric team of 20 regionally based training coordinators in continually driving initiatives to promote a positive work environment, boost productivity, and enhance station-specific performance. Conducted comprehensive need assessments at individual stations to promptly resolve performance issues, and led fair and objective performance appraisal training for managers.

Continental Airlines, Newark, NJ                                                                                           1998 – 2006

Flight Attendant Instructor International Service Manager

Played a vital role in leading comprehensive, hands-on training sessions for flight attendants within classroom, aircraft, mock-up, and in-flight training flights.  Ensured seamless instructional processes by assisting management with preparation of a detailed curriculum, as well as dynamic instructor guides, examinations, and class materials.

Education & Professional Development

Master of Science in Human Resource Management                                         Strayer University

Bachelor of Business Administration                                                                 University of Phoenix

Professional in Human Resources (PHR) Certification

Society for Human Resource Management – Certified Professional (SHRM-CP)

Miguel Rodriguez, MS, PHR, SHRM-CP

Charlotte, NC 28204 (706) 664-7851 [email protected]

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Company Name

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Dear__________________:

I am exploring a new career opportunity within a challenging Director of Inflight role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I offer proven talents in Flight Service Operations, Human Resources, Team Building, Training / Development, Coaching / Mentoring, Communications, Contract Labor Group Relations, and Project Management.  I am well-versed in Strategic Analysis / Planning, Policy / Procedure Development, Change Management, Process Optimization, Taskforce / Committee Membership, Customer Service, and Regulatory Compliance, and consistently achieve winning outcomes due to my superior skills in critical thinking, time management, social intelligence, stress management, and attention-to-detail.

Currently, as a Senior Flight Service Manager / Market Manager for American Airlines, I successfully lead forward-thinking flight service operations, including handling training, mentoring, and management of a top-performing team of 200+ flight attendants in exceeding daily goals while observing and engaging with staff onboard during assigned flights.  Within this role, I spearhead efficient onboarding of new flight attendants, and coach and counsel employees to ensure a thorough understanding of and compliance with company and departmental policies, procedures, and regulations.  Furthermore, I actively collaborate with multiple departments, city management, and vendors to produce and deliver all aspects of the flight service product while handling internal employee investigations, employee discipline, and / or corrective actions as required.

A sample of my achievements include:

To complement this experience, please note that I earned a Master of Science in Human Resource Management from Strayer University and a Bachelor of Business Administration from the University of Phoenix.  I am also recognized as a Professional in Human Resources (PHR) and hold Society for Human Resource Management – Certified Professional (SHRM-CP) credentials.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience with high-profile Enterprise, National, and Alamo Rent A Car, as well as Continental Airlines employers.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Miguel Rodriguez, MS, PHR, SHRM-CP

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